Returns & Refunds
Every Mizan piece is curated, inspected and dispatched with complete confidence in its quality. In the rare event that something is not right we will make it right — without ambiguity and without delay.
Damaged On Arrival If your piece arrives damaged please photograph the damage immediately upon opening — before moving or placing the rug. Contact us at concierge@mizanrugs.co.uk within 24 hours of delivery with your photographs and order details. We will arrange a full replacement or refund promptly.
Lost In Transit In the extremely unlikely event your piece does not arrive within the stated delivery window please contact us at concierge@mizanrugs.co.uk and we will investigate immediately with our logistics partner and provide a full resolution.
Change Of Mind Returns We understand that a piece of this significance deserves careful consideration. If for any reason you wish to return your Mizan piece:
- Contact us within 14 days of delivery at concierge@mizanrugs.co.uk
- The piece must be returned in its original condition — unused, undamaged and in its original packaging
- Return shipping costs are the responsibility of the customer for change of mind returns
- A full refund will be issued within 5 business days of the returned piece being received and inspected
Non-Returnable Items Any piece that has been used, placed on a floor, altered or damaged after delivery cannot be accepted for return.
The Mizan Promise We curate every piece in this collection personally. If something is not right we want to know and we want to fix it. Contact us at concierge@mizanrugs.co.uk for any concern — no matter how small.